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Overview
On October 11, 2001, the company was acquired by Simon Falic, Jerome Falic and Leon Falic. Headquartered in Hollywood, Florida, Duty Free Americas reaches millions of travelers every day with its vast product assortment. Throughout its history, Duty Free Americas has been committed to offering a wide variety of retail formats to appeal to the personal needs and tastes of vacationers and business travelers.
Duty Free Americas consists of several operating divisions. These divisions include: Corporate, Airports, Northern
Border, Southern Border, and Distribution Centers. This organizational structure permits us to focus our resources on the unique opportunities and requirements of each market. It also allows us to maintain market-specific identities and quickly take advantage of every opportunity for expansion as it occurs. Each division has a separate and distinct mission to provide a meaningful contribution to Duty Free Americas’s overall success.
Mission Statement
Duty Free Americas is committed to becoming the best travel retailer in the nation based on our values:
Customer Satisfaction
To be the BEST, we provide an exceptional customer experience. CUSTOMERS ARE OUR MOST IMPORTANT ASSET.
Associate Satisfaction
To be the BEST, Duty Free Americas must be the best place to work. TO OUR CUSTOMERS OUR ASSOCIATES ARE THE COMPANY.
Accountability
To be the BEST, we accept accountability for our actions and results.
Continuous Improvement
To be the BEST, we must continually examine, redefine and improve every operating process.
Sense of Urgency
To be the BEST, we take immediate and decisive action with appropriate follow-up.
Integrity
To be the BEST, we take pride in open communication and in conducting ourselves professionally by promoting fairness and honesty.
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